Frequently Asked Questions

SWW.art is an online platform connecting collectors worldwide with talented artists from Central Asia and beyond. Every artwork listed is an original, hand-painted piece — we do not sell prints or reproductions.

Yes. Every piece on SWW.art is an original artwork created by the listed artist. Each painting comes with a certificate of authenticity signed by the artist. We work directly with artists and verify every listing.

We ship worldwide via EMS International Mail and FedEx/UPS. Orders are processed within a week. Shipping takes 7 to 30 days depending on your location. All shipments include tracking numbers. Average delivery times:

Average delivery time:

In many countries, original works of art are exempt from duties. However, it is the buyer's responsibility to pay customs charges. If you are unsure, please check with your local customs office. We provide a commercial invoice with every order.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers (including SEPA in EU, UK Fast Payments, and e-Transfers in Canada). All payments are processed securely via Stripe, a PCI DSS Level 1 certified processor. We never store your credit card details.

We offer a 14-day return policy. If you are not satisfied with your purchase, contact us within 14 days of delivery and we will arrange a return. The artwork must be in its original condition and packaging. If your artwork arrives damaged, we will arrange a replacement or full refund at no extra cost.